Please take the time to leave a comment
at the bottom of this blog. I relish the positive ones and will learn from the negative ones.
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HAPPINESS is to have EVERYTHING, you need. NOT the need to have EVERYTHING.
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TRAVEL ITENERARY
May 2nd Green River, UT at KOA Campground x4 nights (159m)
May 6th Heber, UT Mountain Valley RVR (2 lay-overs) x7n (234m)
May 16th Bend, OR TT (Overnights and stays TBD) (654m)(x7n)
June 5th Whaler’s Rest in Newport, OR.
June 26th Pacific City, OR @ Cloverdale RVP (T3 x14n)
July 16th Portland, OR @ Columbia River RVP (PPx2n)
July 18th Welch’s, OR @ Mt Hood (T3 x12n)
Time to travel East
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6.13.19-Coach has a booboo and needs to be serviced. Several weeks we were here and our problem was diagnosed. The needed solenoids and Winnebago Relay board were ordered and delivered as promised. Today was the first day Big Country RV had an opening and Kim slid us into the 8am time slot. We were told to expect they repair to take five-hours but Randy, our technician for the repair, had the job completed by around noon. On top of that he had heard us tell Kim that we were told to check the hydraulic fluid at east one a month. He took it on his own to do a very specific check to see, if indeed, we had leaks and he determined we did not. What’s more important here is the time he spent with me on one occasion and both of us after the repair was completed to explain to us the mechanisms and how they worked and why our slides were not working properly. He went into detail to explain to us that the Hydraulic Fluid is under an extreme amount of pressure and if there were any leaks they would be very noticeable; he could not find any leaks to speak of.
We were all set to take the keys and leave the premises when I asked him is he had a chance to take care of the window stripping? He immediately went back to check the work order. This was a last minute item that I’ve been unable to fix and not really that important but he insisted that it would only take a few minutes and he would take care of it while we played and checked the operation of the newly fixed slides. The slides operated so nicely and quietly and we went outside to tell Randy how pleased we were on the job he completed. At the same time he had taken care of the rubber window stripping. What we did not realize was that not only was the right side stripping lose but the left side was also beginning to break away from the groove it rested in, he fixed that as well. We truly appreciated his taking that initiative.
It was a very pleasant experience. We’ve had work done by so many so called “top of the field” RV service departments and have been disappointed many of them. Big Country RV did not disappoint and made me wish I were living in the area so they could watch over our coach all the time, but were not that lucky.
It is nice to know where coach owners can bring their coaches, our home in our case, and know someone reliable would be there when we call in, like Kim, and know that that person also has the wisdom to designate the right person to first diagnose the problem properly and then to assign the right person, Randy this time, to be knowledgeable enough to fix the problem the first time.
Our thanks to the management and especially
the staff of Big Country RV in Redmond, OR.
Paul and Carla Grenier
pjgrenier44@gmail.com